[LM_NET] NYS Dept of Ed Customer Service

[MMILLER <MMiller@MWCSD.ORG>]

The "customer service" representative I just spoke with at the NYS Department of 
Education was shockingly rude and hung up on me.
 
My initial application for certification was submitted in May, I continue to wait 
as many others do.  I had a fellow graduate inform me that after waiting the hour 
an 15 minutes on the phone, they were able to send her certification to her.  I 
decided to give it a try, I tried to get through a couple times and finally was 
waiting for a representative and was delighted to only wait about 10 minutes.  
 
I informed the rep that I had submitted my application in May and was curious to 
know if she could assist me in completing this process.  She reported that they 
were working on April and they should be to my month soon.  I asked if there was a 
way she could assist me, explained my fellow graduate's good luck -and she reported 
that she didn't know anything about that and was unable to help.  I then asked if 
she could look the application up and she said--'I told you my computer is down'  I 
informed her that she failed to pass the info on to me, and then told me that my 
grief was not her grief and I would just wait-.  I then asked for her name and she 
told me her name was Halle Berry- when I asked for her real name- she hung up on 
me.  
 
I am trying to be understanding, but if this represents the people we have working 
for us and they are paid employees to provide customer service, then maybe there 
needs to be some changes made that could improve not only the attitudes of people, 
but quite possibly the process.  This seems to me to be quite unacceptable and we 
are forced to tolerate their rude behavior and lack of cooperation-- not to mention 
we pay for these "services".  And despite promises of the new Online application, 
which by the way I did, we continue to have complete irresponsibility and 
unprofessionalism.
 
Michelle Miller

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