AS one who goes often to Barnes & Noble - after purchasing books, etc., my
husband and I will often get a tea , sit down and play a game of Scrabble-
yes, Scrabble. If they are really busy and there doesn't seem to be any
empty tables, we will take our tea to go, but usually they have room for us.
I have been in some other B & N stores that were really crowded, and often
wondered how much business they really do since everyone there seemed to be
just studying, or reading., I am sure it was frustrating for you. I know you
were upset that there wasn't any place for you to look through your pile of
possible purchases, but perhaps you could suggest to the manager that they
have a separate area for students who want to study? That would be
proactive.
Toni Koontz
akoontz@cdeducation.org
Media Specialist
St. Charles Preparatory
www.cdeducation.org/schools/sc
Columbus Ohio
Carpe Diem
-----Original Message-----
From: School Library Media & Network Communications
[mailto:LM_NET@LISTSERV.SYR.EDU]On Behalf Of Linda Marie Gottman
Sent: Tuesday, September 30, 2003 12:43 PM
To: LM_NET@LISTSERV.SYR.EDU
Subject: GEN: Barnes and Noble
I was really ticked off last night. My husband and I went to our =
neighborhood Barnes and Noble bookstore. I collected a small stack of =
books and magazines that I wanted to sort through and I couldn't find a =
place to sit.
Apparently, since our B & N is close to a university, it is the "new" =
place for university students to study. The students occupied every =
easy chair and every table. The only purchases they had made was from =
Starbucks (mmmmm....white chocolate mocha....sorry I digress...heheh). =20
A complaint made to the store manager was not satisfying. He basically =
said that the decision to ban/bar the students had to be made on the =
corporate level and that the store couldn't do anything about it.
Needless to say, I will pursue this to the corporate level. I think it =
is poor business practice to allow the students to take over the store =
and to discourage paying customers from enjoying the store.
Have any of you had a similar problem with your bookstores?
Linda Gottman
Librarian
Edgewood Academy
San Antonio, Texas
lgottman@eisd.net
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