We upgraded last year and have found this program to be extremely cumbersome. Here
are some of the problems I have encountered, and I would encourage all of you who
deal with RC to call your sales rep and ask when these problems will be addressed.
Apparently the people who design the system do not often talk to the customer
support technicians, who in turn do not communicate with the sales reps.
Although Scholastic has great instructions for importing from your district student
database using a csv file, if the student already exists in RC, a duplicate account
is created. Unfortunately the dupe account is the one assigned to the class. In my
old RC system, you could skip duplicate students with one click. This is not an
option in the new version. So for each class I have to check each student to see if
they are the inactive accounts, move them to the proper class, and then add new
students. VERY time consuming and irritating. I spent hours on the phone with
Customer Service, and finally got a technician who understood what I was talking
about. He agreed this function should be added, but to my knowledge, it has not
been as of this time.
The system times out very quickly, and does not tell you it has timed out until you
try to do something. For instance, when entering teacher made quizzes, it lets you
type in the whole question and four answers before it tells you that “your session
has expired”.
When using the Book Search function, you must often search by author, as some of
the titles in RC are not standard.
When using the Manage Inactive Account Function, you can not search for the student
by name, as you could in older versions. You must scroll down the list to check the
students to reactivate. Also, only 250 students are listed per page. You can not
check students on one page, move to another and check more, and then enroll them in
a class all at once. You must do the students on each page separately.
I can not remember other problems off the top of my head, but suffice it to say I
miss my old version every time I use the new one!
Julie Hooper
Media Specialist
Nation Ford High School
Fort Mill, SC
hooperjm@fort-mill.k12.sc.us
R
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