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Thank you to all who responded to my query about handling conflict professionally.  
Please know that if your message bounced back, I did pick it up from spam folder.
 
Most said that you should go directly the person first; then if it wasn't settled 
there, only then go to administration.  Emailing was generally seen as a bad choice 
all around.  Several indicated they had seen similar unprofessional handling in 
their own districts. 
 
 There were some thought provoking comments, including seeing email and even going 
to admin (before individual talk) as gossip/tattling, making sure to write down 
communication (not email-paper and pen) concentrating on facts not feelings, a 
district that had a PD session on this topic, the reminder that you never know 
where an email might end up, seeking advice from a trusted friend on how to handle 
it if you are not sure, just don't sweat the small stuff, the need in certain 
situations to have your say before the other person does, take time to step back 
and think before responding, the problems with trust that unprofessional handling 
brings, and that we should handle conflict at least as well as we encourage our 
students to
 
Again, thanks.  I have no illusions that people will suddenly change in how they 
handle this, but at least I know I am not nuts for thinking that you ought to go to 
the person privately first.  
 
 
 
Betsy Ruffin
librarian-technologist
Cleburne ISD 
Cleburne, TX
betsy.ruffin@cleburne.k12.tx.us 
 
Stephen Abram, vice-president of Micromedia Ltd., Canada's largest electronic 
publisher. "But although technology is vastly changing their roles, librarians are 
still seen as "trusted agents" and their role as navigators of the Internet will be 
critical to everyday life and the future economy."

It is the policy of Cleburne ISD not to discriminate on the basis of race, color, 
national origin, gender or handicap in its school programs, services, or activities.

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