I need some advice about my first online book purchase, which has not gone
too well. I used abebooks.com, which was a website that was highly
recommended by another librarian. The book I purchased was less than $5.00.
After weeks of waiting, I received a book that I did not order, valued at
$26.00. I contacted the seller, which was under the name "Flickswap"
affiliated with Amazon.com. After waiting 2 weeks for a response, I was
finally told that he would trace my shipment. A week later, the book I did
order finally arrived. I emailed him again, asking what I should do with the
book that I did not order. I was told that I would need to pay for return
postage ($11.00) and send the book back (and they would reimburse me later
for this expense). I emailed him back and asked if he could possibly send
me a postage paid envelope or do a UPS pick-up on the item. I just feel
uneasy about this whole transaction, and I don't feel like I should have to
bear the expense for the company's mistake. He emailed me back and gave me a
long-distance phone number and told me we needed to talk.
What do you think is the right thing to do in this situation? Is this a
common practice for companies to expect the customer to pay for returning
books that were not ordered? Or am I justified in expecting them to bear
the cost for their mistake?
Your advice will be greatly appreciated,
Melissa Moak, Librarian
Otken Elementary Library, K-2
McComb, MS
--------------------------------------------------------------------
All LM_NET postings are protected by copyright law.
To change your LM_NET status, e-mail to: listserv@listserv.syr.edu
In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL
3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation.
LM_NET Help & Information: http://www.eduref.org/lm_net/
Archive: http://www.eduref.org/lm_net/archive/
EL-Announce with LM_NET Select: http://elann.biglist.com/el-announce/
LM_NET Supporters: http://www.eduref.org/lm_net/ven.html
--------------------------------------------------------------------
LM_NET
Mailing List Home